General terms and conditions

Service description

This website is exploited by Engelmann & Janssen Hotelexploitaties B.V. (trading name Singel Hotel). The purpose of this website is to give users the possibility of gaining an impression of the Singel Hotel and of being able to book our hotel accommodation online. Although we have done our utmost to ensure that all the information available on this website is accurate, we cannot guarantee that all the information is complete and without errors, and we cannot be held responsible for any information that is lacking or has not been sent.

Privacy

The Singel Hotel employs high ethical standards and respects your privacy. Under no circumstances whatsoever, will we pass on your personal details to third parties. For more information, please refer to our privacy policy.

Credit card guarantee

The Singel Hotel requires credit card details in order to be able to guarantee your reservation. The credit card that you use must belong to you personally or you must be legally authorized to use it by the owner. Your credit card information is sent directly to the Singel Hotel. If you make a reservation, you are automatically entering into an agreement with the Singel Hotel. We will not deduct a payment from your credit card, because you can pay for your stay when you check into the hotel. However, this does not apply to a non-refundable reservation. For this type of reservation, immediately after you make the reservation the payment is deducted from your credit card. The rates mentioned on this website are always per room per night, including breakfast and VAT, and excluding a 5.5% city tax, unless otherwise stated.
You can be assured that we take our responsibility very seriously with regard to your credit card information. We use the industry standard ‘Secure Socket Layer (SSL)’ technology in order to code your credit card details. This means that we can guarantee that every transaction carried out is 100% secure and, in the case of misuse on the part of the Singel Hotel, we will refund the first € 50. The credit card company is obliged to refund the remaining sum.

Cancellation

Please follow the instructions in the ‘Cancel’ menu of this website if you have to cancel your stay. If you cancel within the period in the hotel’s cancellation policy, the cancellation will be free of charge. We would advise you to read through the hotel’s cancellation policy carefully:
Cancellation policy: it is possible to cancel free of charge up to 48 hours before the day of arrival. Please note that the ‘day of arrival’ begins at 0:00 hours local time. In the case of a No Show or late cancellation, you will be charged for the first night. The hotel will retain your room reservation up to 7:00 hours on the day after your planned arrival.

Disclaimer

The Singel Hotel website has been compiled with the utmost care. The Singel Hotel can alter information concerning the hotel, such as prices and availability, at any time. We can therefore not guarantee that all the information will be accurate and without errors, and we cannot be held responsible for errors or inaccuracies in the information provided. You should always check the information provided before acting on the basis of this information.

Unless stated otherwise, the copyright of the material on this website is copyright of the Singel Hotel. The site is for your personal and non-commercial use. It is prohibited to modify, change, copy, reproduce, transmit, sell and publish any content, artwork or services from this website.

Engelmann & Janssen Hotelexploitaties B.V. is a company registered in the Netherlands. Dutch law applies to our services.

Last revised: 1 January 2013