General terms and conditions

Service description

This website is exploited by Engelmann & Janssen Hotelexploitaties B.V. (trading name Singel Hotel Amsterdam). The purpose of this website is to give users the possibility of gaining an impression of the Singel Hotel Amsterdam and of being able to book our hotel accommodation online. Although we have done our utmost to ensure that all the information available on this website is accurate, we cannot guarantee that all the information is complete and without errors, and we cannot be held responsible for any information that is lacking or has not been sent.


The Singel Hotel Amsterdam employs high ethical standards and respects your privacy. Under no circumstances whatsoever, will we pass on your personal details to third parties. For more information, please refer to our privacy policy.

Credit card guarantee

The Singel Hotel Amsterdam requires credit card details in order to be able to guarantee your reservation. The credit card that you use must belong to you personally or you must be legally authorized to use it by the owner. Your credit card information is sent directly to the Singel Hotel Amsterdam. If you make a reservation, you are automatically entering into an agreement with the Singel Hotel Amsterdam. We will not deduct a payment from your credit card, because you can pay for your stay when you check into the hotel. 6 days upon arrival we will do a preauthorization on your credit card for the full amount of your stay as a security for the hotel. However, this does not apply to a non-refundable reservation. For this type of reservation, immediately after you make the reservation the payment is deducted from your credit card. It is not possible to make date changes or other changes on a non- refundable reservation. The rates mentioned on this website are always per room per night, including breakfast and VAT, and excluding 12.5 % city tax, unless otherwise stated.
You can be assured that we take our responsibility very seriously with regard to your credit card information. We use the industry standard ‘Secure Socket Layer (SSL)’ technology in order to code your credit card details. This means that we can guarantee that every transaction carried out is 100% secure and, in the case of misuse on the part of the Singel Hotel Amsterdam, we will refund the first € 50. The credit card company is obliged to refund the remaining sum.


Please follow the instructions in the ‘Cancel’ menu of this website if you have to cancel your stay for a booked room with a flexible rate. If you cancel within the period in the hotel’s cancellation policy, the cancellation will be free of charge. Please note: this cancellation policy does not apply in case you booked a room with a non refundable rate. It is not possible to make date changes or other changes on a non refundable reservation. Furthermore, there will be no refunds in case of a pandemic, natural disaster, family circumstances, disease, war- or political situations. We would advise you to read through the hotel’s cancellation policy carefully.

Cancellation policy: it is possible to cancel free of charge up to 24 hours before the day of arrival. Please note that the ‘day of arrival’ begins at 0:00 hours local time. In the case of a No Show or late cancellation, you will be charged for the entire stay. The hotel will retain your room reservation up to 7:00 hours on the day after your planned arrival.

Group booking and cancellation: For a group reservation (3 rooms or more) there are distinct booking and cancellation terms and conditions applicable. The following terms will apply to a group reservation:

  • If your group booking comes with a refundable / standard condition the following cancellation policy will apply: once the group reservation is guaranteed, cancellation without charge is possible until 14 days before the day of arrival. Please note that the day of arrival starts at 0.00 a.m. local time. In case of No Show or late cancellation, the pre-payment is non-refundable.
  • Payment is due as follows: a pre-payment by bank or by charge of credit card of the total costs for all rooms, including breakfast, V.A.T. and city tax. The pre-payment should be received by us 14 days before the arrival date at the latest.

Engelmann & Janssen Hotelexploitaties B.V. is a company registered in the Netherlands. Dutch law applies to our services.

Last revised: 31 December 2019